Modeling a manager’s work as a service activity

Yuval Cohen; Shai Rozenes; Maurizio Faccio

doi:10.1007/978-3-319-32689-4_29

Modeling a manager’s work as a service activity

Yuval Cohen, Shai Rozenes, Maurizio Faccio

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Planning of manager’s workload is an elusive and challenging issue that has no exact quantitative tools. This paper develops for the first time (to the best of our knowledge) an analytical model that shows how a manager’s activity and its associated workload can be analyzed as a provision of various services. The model is essentially a queuing model of tasks with arrivals, waiting time, and services (with a single server). The model is first analyzed in the most general way, finding the mean values of waiting times and queue length. While the proposed model is for one manager, it is based on very general assumptions and would fit most practical environments. Then, a simpler model for determining the optimal span of control for a manager is developed and illustrated using a numerical example.

Original language	English
Title of host publication	Exploring Services Science - 7th International Conference, IESS 2016, Proceedings
Editors	Henriqueta Nóvoa, Theodor Borangiu, Monica Drăgoicea
Publisher	Springer Verlag
Pages	384-389
Number of pages	6
ISBN (Print)	9783319326887
DOIs	https://doi.org/10.1007/978-3-319-32689-4_29
State	Published - 2016
Externally published	Yes
Event	7th International Conference on Exploring Services Science, IESS 2016 - Bucharest, Romania Duration: 25 May 2016 → 27 May 2016

Publication series

Name	Lecture Notes in Business Information Processing
Volume	247
ISSN (Print)	1865-1348

Conference

Conference	7th International Conference on Exploring Services Science, IESS 2016
Country/Territory	Romania
City	Bucharest
Period	25/05/16 → 27/05/16

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2016.

Keywords

Manager load
Queuing
Server
Span of control
Workload

Access to Document

10.1007/978-3-319-32689-4_29

Cite this

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title = "Modeling a manager{\textquoteright}s work as a service activity",

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author = "Yuval Cohen and Shai Rozenes and Maurizio Faccio",

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year = "2016",

doi = "10.1007/978-3-319-32689-4_29",

language = "אנגלית",

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Cohen, Y, Rozenes, S & Faccio, M 2016, Modeling a manager’s work as a service activity. in H Nóvoa, T Borangiu & M Drăgoicea (eds), Exploring Services Science - 7th International Conference, IESS 2016, Proceedings. Lecture Notes in Business Information Processing, vol. 247, Springer Verlag, pp. 384-389, 7th International Conference on Exploring Services Science, IESS 2016, Bucharest, Romania, 25/05/16. https://doi.org/10.1007/978-3-319-32689-4_29

Modeling a manager’s work as a service activity. / Cohen, Yuval; Rozenes, Shai; Faccio, Maurizio.
Exploring Services Science - 7th International Conference, IESS 2016, Proceedings. ed. / Henriqueta Nóvoa; Theodor Borangiu; Monica Drăgoicea. Springer Verlag, 2016. p. 384-389 (Lecture Notes in Business Information Processing; Vol. 247).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Modeling a manager’s work as a service activity

Abstract

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Conference

Bibliographical note

Keywords

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