Email chronemics: Unobtrusive profiling of response times

Yoram Kalman, Sheizaf Rafaeli

Research output: Contribution to journalConference articlepeer-review


One of the unknowns of emailing is the time it will take the receiver to form and post a reply. Response times vary considerably, and the chronemics of email are an important non-verbal cue which can convey meaning as well as influence interactional coherence. While privacy and technical challenges have so far limited quantitative assessment of responsiveness chronemics, an opportunity became available with the recent release into the public domain of an unprecedentedly large corporate collection of private email messages. An analysis of over 16,000 responses extracted from a large database of email messages created by Enron employees was performed. Responsiveness profiles of individual users and of all users are described, and their aggregate temporal distribution is evaluated. The generalizability of these findings as well as their implication to current theory on email response times is discussed.

Original languageEnglish
Pages (from-to)108
Number of pages1
JournalProceedings of the Annual Hawaii International Conference on System Sciences
StatePublished - 2005
Event38th Annual Hawaii International Conference on System Sciences - Big Island, HI, United States
Duration: 3 Jan 20056 Jan 2005


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