Digitalization: A Literature Review and Research Agenda

João Reis, Marlene Amorim, Nuno Melão, Yuval Cohen, Mário Rodrigues

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Given the noticeable and quick progress of digitalization it is well accepted that digital practices are changing business landscapes. However, while this concept is being labelled in the literature it is also often used indistinctively. To avoid misconceptions, we propose to clarify the concept by providing an overview of the existing theory. This research is one of the first attempts to define the “digitalization” term, and to make a distinction between similar ones. The authors have conducted a systematic review of the existing literature, by identifying and synthesizing the existing body of knowledge. While going digital, firms are expecting to enhance their competitive advantage by offering services throughout virtual channels and operationalize its operations management. Furthermore, the literature suggested the development of new digital technologies along with automation and artificial intelligence is enabling a new wave of smart companies, a topic that deserves to be studied in the future.

Original languageEnglish
Title of host publicationLecture Notes on Multidisciplinary Industrial Engineering
PublisherSpringer Nature
Number of pages14
StatePublished - 2020
Externally publishedYes

Publication series

NameLecture Notes on Multidisciplinary Industrial Engineering
VolumePart F201
ISSN (Print)2522-5022
ISSN (Electronic)2522-5030

Bibliographical note

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.


  • Artificial intelligence
  • Automation
  • Operations management
  • Systematic literature review


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