Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002))

The authors identified ‘an error in the means plotted above the bars for “Appropriateness” in Fig. 3. The mistake has now been corrected. The correction does not affect the outcomes of the statistical analyses or the conclusions of the study in any way.’ [Figure presented] The authors would like to apologise for any confusion caused.